Refund & Cancellation Policy

This policy explains how cancellations and refunds are handled for payments made to NeoKlyn Construction through our website, including booking advances and project milestone payments.

1. Booking / advance payments

• An advance payment reserves your project slot and is adjusted against your total project cost once work begins.
• If you cancel before any site work, material ordering, or design work has started, the advance is refundable minus any payment gateway charges already incurred.
• If you cancel after materials have been ordered or work has started, the advance is non-refundable to the extent it covers costs already committed on your behalf.

2. Milestone payments

Milestone payments are due for work already completed or materials already committed at that stage of the project. Once a milestone is paid and the corresponding work has started, that payment is non-refundable. If a milestone payment was made in error or work has not yet started against it, contact us and we will review it for a refund.

3. How to request a cancellation or refund

Email hello@neoklyn.com or call +91 63802 02766 with your name, payment reference, and reason for the request. We will confirm what portion, if any, is eligible for refund based on the stage of your project.

4. Refund timeline

Approved refunds are issued to the original payment method through our payment gateway. Refunds are typically initiated within 7 business days of approval and may take 5–10 additional business days to reflect in your account, depending on your bank or card issuer.

5. Failed or duplicate payments

If a payment fails but is still debited from your account, or you are charged twice for the same booking or milestone due to a technical error, the full duplicate or failed amount will be refunded once verified with our payment gateway.

6. Contact us

For any questions about this policy, reach us at hello@neoklyn.com, NeoKlyn Construction, Krishnagiri, Tamil Nadu, India.